Let’s be honest, if you’ve been in the hospitality industry long enough, you are probably a little bit dead inside. You’ve seen the best and worst of humanity and dealing with drunk people on a regular basis would probably make even Mother Teresa’s heart turn a little callous.
But we weren’t always like that. There was probably a time when we were new and the idea of making a mojito for a guest or coming up with a “fun” take on a Old fashioned might have excited us, instead of wanting to pretend you “just ran out of mint”!
Engagement seems to be one of the biggest buzzwords in just about any industry at the moment. The hospitality industry is no different and can present it’s own challenges. Getting your employees and team mates to care about the bar (not just their job) can make a huge difference in everyone’s quality of life (and, of course, the bottom line.)
The best time to get bartenders “engaged” is the very first time they walk in the door. The next best time is “right now”. But for today, we’re going to talk about onboarding new staff and getting them engaged right from their very first shift.